Application and the Service provided by the Owner, including and not limited to digital Content, services, materials and other offerings including tutoring services, free or paid for (“Our Material/Content”) made available to You by us through or directly in connection with the Learn English Facil website located www.learnenglishfacil.com and all associated sites linked to it (“Website”).

Single or additional conditions of use or access may apply in specific scenarios and in such cases are

additionally indicated within this document.

By using this Application, Users confirm to meet the following requirements:

• There are no restrictions for Users in terms of being Consumers or Business Users;

• Users must be older than 13;

• Minors may only use this Application under parental or adult supervision;

• Users aren’t located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country;

• Users aren’t listed on any U.S. Government list of prohibited or restricted parties;"

Consumers agree to use the Application and Our Material for lawful purposes only and that Your use of the Application and Our Material is and shall in no way be unlawful, dishonest, discourteous, rude, harmful, aggressive, abusive, sexualised, or fraudulent, and does not have the intention, effect, or likely effect of damaging us, Our licensors, or any other person, either reputationally, financially or in any other way. We have included a non-exhaustive list of Content or activity which must not be submitted via the Application and conduct which we would consider a breach, at Appendix A at the bottom of Our Contract. For the avoidance of doubt, generally being rude toward or otherwise acting without due regard for the health and wellbeing, privacy, and/or feelings of other Consumers would amount to a breach of this condition;

“Derechos” sobre el Contenido de esta Aplicación

The Owner holds and reserves all intellectual property rights for any such Content.

Users may not therefore use such Content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicence, edit, transfer/assign to third parties or create derivative works from the Content available on this Application, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Users understand and agree that this Application and Our Material (including all text, graphics, interfaces, trademarks, logos, sounds, music, artwork and code, including but not limited to the structure, expression, ""look and feel"" and arrangement) is owned, controlled or licensed by us, and is protected by copyright, patent, trademark, and other intellectual property rights and laws, and that accordingly no part of it should ever be archived, copied, displayed, reproduced, republished, broadcast, licenced, offered for sale or use, have a derivative work made from it, exploited, uploaded, posted, encoded, translated, transmitted, modified or distributed in any way (including ""mirroring"") to any other computer, server, website, Application or other medium for publication or distribution or for any purpose other than that which is expressly permitted by Our Contract, without Our express prior written consent.

You must comply with all copyright notices or restrictions contained in the Application and Our Material and may not delete any attributions, or legal or proprietary notices.

You agree that You have no rights in or to the Application or Our Material save as we may expressly grant You, and that if any of Our present and/or future intellectual property rights vest in You, whether by operation of law or otherwise, You shall immediately on request and at no cost assign all right, title and interest (whether legal or beneficial) in them to the Owner, throughout the world and to the fullest and greatest extent possible.

You unconditionally and irrevocably waive any and all moral rights You may have either now or in the future existing in or in connection with the Application and Our Material and agree to sign, execute and do all such documents, deeds, acts, and things as we may require acting reasonably in order to assign any such intellectual property to the Owner, to carry out the intended purpose of Our Contract, or to identify, obtain, protect, or enforce Our rights under Our Contract.

Content that Users provide to this Application is made available according to the criteria outlined within this section.

Private Content provided by Users shall stay private and will not be shared with any third parties or accessed by the Owner without the User’s explicit consent.

Users may (and are encouraged to) check on this Application to find details of who can access the Content they provide.

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.

Users agree to use the Application and Our Material for lawful purposes only and that Your use of the Application and Our Material is and shall in no way be unlawful, dishonest, discourteous, rude, harmful, aggressive, abusive, sexualised, or fraudulent, and does not have the intention, effect, or likely effect of damaging us, Our licensors, or any other person, either reputationally, financially or in any other way. We have included a non-exhaustive list of Content or activity which must not be submitted via the Application and conduct which we would consider a breach, at Appendix A at the bottom of Our Contract. For the avoidance of doubt, generally being rude toward or otherwise acting without due regard for the health and wellbeing, privacy, and/or feelings of other Consumers would amount to a breach of this condition;"

Users agree to use this Application or the Services on a basis which does not either intentionally or otherwise indirectly seek to breach the terms of Our Contract which includes, without limitation, displaying, listening to, and/or interacting with, Our Material in close proximity with or to other persons such that they may enjoy a ‘passive’ or otherwise learning experience.

Users agree not to (and will not attempt to) circumvent, remove, disable, alter, deactivate, damage or otherwise interfere with any display, access, protection or security related features of the Application and Our Material, and will not knowingly or recklessly use, transmit, send or submit any data that contains robots, spiders, scrapers, viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware, any other harmful programs or similar computer code designed to adversely affect the operation of any computer software/ hardware, nor will You decompile, reverse engineer, disassemble, manipulate, mine, display, frame or extract any aspect of the Application and Content;

Except where expressly permitted to do so as a Teacher which shall be subject to the additional conditions, and excepting that in the case of a corporate booking You may be a User because Your employer has paid for access to the Application and Our Services to improve Your English to assist You in connection with carrying out Your responsibilities at work, You agree not to use or access the Application, Content and services for any commercial or business related uses whatsoever or for the benefit of any third party, including but not limited to the sale of access to or support of the use of the Application, Content and Services or any associated Content or material whether such sale is as a primary offering or offered in support of the delivery of an alternative primary offering;

Users agree to use the Application, Content and Services in a way which does not infringe the rights of third parties or restrict or prevent anyone else’s use and enjoyment of the Application and Our Material. Where in the course of interacting with Our Content You submit Content to us, then without prejudice to Our absolute discretion (which we reserve) to simply delete the Content provided, You represent, warrant and undertake that You have all necessary intellectual property rights to the same, and grant us an irrevocable, worldwide, perpetual, royalty-free and non-exclusive licence to use, distribute, reproduce, modify, adapt, publicly perform and publicly display or otherwise exploit Content on the Application and/or in the Our Material, with the right to sublicense such rights for any purpose associated with the provision of the Application and the Our Material;

Users agree not to ask for any personal data of any Consumer, Teacher or Guest of the Application, Content or Services;

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate

• violate laws, regulations and/or these Terms;

• infringe any third-party rights;

• considerably impair the Owner’s legitimate interests;

• offend the Owner or any third party.

If the Application, Content and Service ever contains links to websites that are provided by third parties, You agree and acknowledge that we do not have any control over the Content on those websites, and that we are not responsible for the security of any information You give to them and/or any loss or damage that may come from Your use of them or any sites they onward link to. We disclaim all liability in relation to and You release us from any claims or disputes that may come from using those websites.

User can ask for content to be removed from Our Application and we will do so if it is necessary in order to comply with data protection legislation or it breaches intellectual property laws or otherwise may be obscene or defamatory.

E-mail us on SUPPORT@LEARNENGLISHFACIL.COM to ask for Content to be removed including the web address (URL) of the Content, explaining who You are, Your relationship to the content and providing contact details, and explaining fully why You think it should be removed. We will either request further information or reply to confirms Our decision.

To address Your complain use the example of the form at the end of the Contract.

You understand and agree that it may be necessary for us to permanently or temporarily suspend Your use of the Application and/or access to the Our Material. This may be for legal or other reasons (including but not limited to site maintenance) and where sensible, practicable and lawful we will notify You of any anticipated disruption or impact. We will try to have site maintenance undertaken at minimally disruptive times but that may not always be possible such as in cases of emergency or urgent issue.

Some of the Products provided on this Application, as part of the Service, are provided on the basis of payment.

The fees, duration, and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.

To purchase Products, the User must register or log into this Application.

Prices, descriptions, Content or availability of Products are outlined in the respective sections of this Application and are subject to change without notice.

While Products on this Application are presented with the greatest accuracy technically possible,

representation on this Application through any means (including, as the case may be, graphic Material, images, colours, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

Users acknowledge, understand and agree that the Application, Content and Service (including the lessons, exercises, tests, and quizzes) may change from time to time without prior notice to You, and that we may stop or suspend (permanently or temporarily) providing the Application and Our Material (or any part of them) to
You for whatever reason, at Our sole discretion, without prior notice to You. This may be for legal or other reasons (including but not limited to site maintenance) and where sensible, practicable and lawful we will notify You of any anticipated disruption or impact. We will try to have site maintenance undertaken at minimally disruptive times but that may not always be possible;"

These consist of non-transferable privileges assigned to a named user (User/Consumer) which are supplied in exchange for a fee which is paid up-front to access some or all (dependant on what Course may be purchased) of the library of online self-study Materials within Our Application known as Our ‘grammar platform’ for a certain defined access period, and participate in a series of structured and scheduled ‘group virtual tutoring sessions’ delivered over a defined period and conducted via Zoom (or an alternative video conference tool that we designate) available to Users only and which have been designed to complement and expand on self-study activity.

It is essential that You are aware that all courses are delivered in English. 

By placing a booking, which if accepted will lead to a further Contract incorporating the terms of Our Contract being created, You confirm that the User can read, write, and understand English to a level which is consistent with the course being taken. If You have any doubt, You should discuss this with us before placing the booking. This will not be a valid reason for You to request a cancellation of any purchase made under Our Contract.

The Application provides an online test that is accessible upon registration and accepting Our Terms and conditions. This test helps the evaluation of the User's English level (I.e B1, B2 o C1). We cannot be responsible for the result of the online knowledge test as it is done without Our supervision. For courses that include live virtual tutoring sessions and aim at preparing for certification an oral test on the phone or videoconference might be provided in order to validate the level of the User interested in registering to such courses

Additional study Materials (i.e. supplementary to that on the ‘grammar platform’) may be made available to Consumers by the tutor during the course.

The group virtual tutoring sessions will not include more than eight (8) Consumers and will be recorded (see conditions below).

Where a User does not attend a scheduled virtual tutoring session, he or she shall not have an opportunity to re-take the class but a recording of the same with certain privacy related changes may be made available to him or her to view online for up to fourteen (14) days after the scheduled time. There will be no entitlement to any refund for any absence.

Users must observe class rules (as notified to him or her by the tutor from time to time) and in line with the Content or activity which is not permitted” at the end of this document – appendix A.

The Owner reserve the right to replace a tutor with an equivalently capable tutor at any time and without reason before the start of a session.

These consist of non-transferable privileges assigned to a named User to access some or all (dependant on what pass or bundle of passes may be purchased) of the library of online self-study Material within Our Material known as Our ‘grammar platform’ for a certain defined period in exchange for a fee which is paid up-front.

A Teacher/Tutor is permitted to use the ‘grammar platform’ to train and educate him or herself only in the approach we take to teaching grammar. The Teacher should, without prejudice to any other provision of Our Contract, respect Our intellectual property rights, and must comply with the following important conditions at all times.

These consist of non-transferable live virtual tutoring sessions conducted via Zoom (or an alternative video conference tool that we designate) for a single named User (USER/Consumer) held at times agreed between us and the Consumer. One tutor and one Consumer attend and they are paid for upfront.

The sessions might be recorded for the purpose of the improvement of the users (See above).

We reserve the right to replace a tutor with an equivalently capable tutor at any time and without reason before the start of a session.

Consumers must observe class rules (as notified to him or her by the tutor from time to time).

Minimum configuration to run the application
The Consumer may be required to use third-party video conferencing software specified by us from time to time. The software we use shall be made clear to the User prior, he or she will be responsible for checking they can meet the pre-condition of already having that installed, prior to purchase. The Consumer shall be required to obtain such video conferencing software at their own cost and to carry out his or her own enquires in relation to the use and installation of the software prior to obtaining it. We disclaim liability fully and make no representations or warranties in relation to such third-party video conferencing software.

When the User submits an order, the following applies:

• The submission of an order determines Contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.

• In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.

• Upon submission of the order, Users will receive a receipt confirming that the order has been received.

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Application are displayed:

• Including all applicable fees, taxes and costs.

 Offers and discounts

The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Application.

Offers and discounts are always granted at the Owner’s sole discretion.

Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.

Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.

Coupons

Offers or discounts can be based on Coupons.

If breach of the conditions applicable to Coupons occurs, the Owner can legitimately refuse to fulfil its Contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests.

Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon displayed in the corresponding information page or on the Coupon itself shall always prevail.

Unless otherwise stated, these rules apply to the use of Coupons:

• Each Coupon is only valid when used in the manner and within the timeframe specified on the Application and/or the Coupon;

• A Coupon may only be applied, in its entirety, at the actual time of purchase – partial use is not permitted;

• Unless otherwise stated, single-use Coupons may only be used once per purchase and therefore may only be applied a single time even in cases involving instalment-based purchases;

• A Coupon cannot be applied cumulatively;

• The Coupon must be redeemed exclusively within the time specified in the offer. After this period, the Coupon will automatically expire, precluding any possibility for the User to claim the relevant rights, including cash-out;

• The User is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and the redeemed value;

• The Coupon is intended solely for non–commercial use. Any reproduction, counterfeiting and commercial trade of the Coupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.

Retention of usage rights
Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.

Unless otherwise stated, digital Content purchased on this Application is used on the device(s) chosen by Users.

Users acknowledge and accept that in order to use the Product, the intended device(s) and its respective software (including operating systems) must be legal, commonly used, up-to-date, and consistent with current market-standards.

Users acknowledge and accept that the ability to download the purchased Product may be limited in time and space.

The purchased service shall be performed or made available within the timeframe specified on this

Application or as communicated before the order submission.

Duración del contrato

Trial period
Some features or functions of this Application may not be available to Users during the trial period.

Further conditions applicable to the trial period, including its duration, will be specified on this Application.

The trial period shall end automatically and shall not convert into any paid Product unless the User actively purchases such paid Product.

There will be no trial available for any Product and Service involving a tutor teaching live classes online. 

Trials only apply to the "Self-study" Product/Service. 
During a trial the User will have access to free sections at the beginning of the "Self-study" Product/Service. 

Trials only apply to the "Self-study" Product/Service. 

During a trial the User will have access to free sections at the beginning of the "Self-study" Product/Service. 

The trial will end and no payment will be made unless the user continues to use the non-free (“Free”) part of the service.

Users are solely responsible for the level of Course or Grammar Platform Access Pass they choose to purchase from us and a feeling that the language level is too high or too low will not be considered an adequate reason for cancellation at any other time. 

If due to a breach of Our Contract (either once or on a repeated basis) which we consider is serious or due to its frequency amounts to serious misconduct, in Our absolute discretion, we terminate Your use of the Application and Our Material, Your Account will be closed, and You will not be entitled to a refund. 

Any complaints about the Application, Content and services should be support@learnenglishfacil.com.

User rights

Right of withdrawal

Los Usuarios pueden obtener más información sobre las condiciones de desistimiento en esta sección.

Users that do not fit this qualification, cannot benefit from the rights described in this section."

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the Contract.

To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the Contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.

• Regarding the purchase of a service, the withdrawal period expires 14 days after the day that the Contract is entered into, unless the User has waived the withdrawal right.

• In case of purchase of a digital Content not supplied in a tangible medium, the withdrawal period expires 14 days after the day that the Contract is entered into, unless the User has waived the withdrawal right.

 …on the purchase of services 

Where a User exercises the right of withdrawal after having requested that the service be performed before the withdrawal period expires, the User shall pay to the Owner an amount which is in proportion to the part of service provided.

Such payment shall be calculated based on the fee Contractually agreed upon, and be proportional to the part of service provided until the time the User withdraws, compared with the full coverage of the Contract.

In relation to Courses, even after “confirmation of purchase” we may assess certain information provided by You to consider whether we feel a Student/User is eligible to be enrolled in the course. We may require the student to undertake a test before confirming enrolment. We reserve the right to refuse enrolment on the course for any reason.

If we do, we may cancel and will notify You accordingly. Where this happens, we will give You a full refund of any sums You have already paid

The User may be entitled to cancel without reason and obtain a refund in relation to a Course or Grammar Platform Access Pass in self-study format (excluding course including live courses with tutors) if, Within 14 days of the Course starting, or within 14 days of making the purchase ( if this occurs after the Course starts), or within 14 days of the activation of the Grammar Platform Access Pass, the Student/User has not watched any of the online lesson videos AND completed (or attempted to complete) any exercises, tests, and quizzes, or otherwise demonstrated less than trivial interaction with Our Material, which Material the Student understand and expressly request is delivered and made available to You immediately. 

La solicitud anterior debe realizarse por correo electrónico dirigido a support@learnenglishfacil.com

The User acknowledges that this delivery (and his subsequent interaction with the Material) will lead to him losing his legal right to cancel. Without prejudice to the right described above Students are solely responsible for the level (i.e, B1, B2, C1...) of the course they choose to purchase from us. Their feeling that the language level is too high or too low will not be considered an adequate reason for cancellation at any other time.

in relation to One2One classes, Users are only entitled to cancel without reason and obtain a refund if they provide us with 1 full day (meaning 24 hours as a full day), not including Saturdays and Sundays, advance notice by e-mail to SUPPORT@LEARNENGLISHFACIL.COM of Your inability to make the scheduled session. For example, a cancellation made on Saturday at 19:59 o’clock will only take effect from Monday at 20.01. To cancel a class on a Monday at 9.00 o’clock, a user will have to before on the prior Friday at 8.59 in the morning

Where You are a User/Student (for the avoidance of doubt, this excludes Students/Users on corporate bookings), has made a corporate booking or is a Teacher/Tutor, with a currently directly paid for Grammar Platform Access Pass, then if we unilaterally make such profoundly material changes to Our Material as to make them entirely and substantially different from those originally obtained, or entirely and permanently cease to make Our Material available to You for reasons other than breach by You or those anticipated in those T&Cs , and You contact us on SUPPORT@LEARNENGLISHFACIL.COM requesting cancellation, then You may be entitled to a refund subject to appropriate deductions reflecting use and value obtained.

Any such refund would be calculated based upon the price paid, being divided by the total number of days of entitlement and multiplied by the number of whole days remaining until the end of the entitlement.

The refund payment would be made no later than 14 calendar days after the date on which the Account closure/cancellation becomes effective.

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for

maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labour actions, infrastructural breakdowns or blackouts etc).

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Application.

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User for the future.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force. (for the avoidance of doubt, this excludes Users/Consumers on corporate bookings)

The Owner reserves the right to transfer, assign, dispose of by novation, or subContract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts

In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the Contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Authoritative version of these TermsThese Terms are drawn up and revised in English. Other language versions of these Terms are provided for information purposes only. In the event of any inconsistency between different linguistic versions, the original version shall always prevail.

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

You agree that there shall be no challenge or impediment to Our ability to apply for injunctive remedies or relief in any jurisdiction.

Our Contract does not create any rights that are intended to be enforced by a third party.

However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.

Consumers based in England and Wales may bring legal proceedings in connection with these Terms in the English and Welsh courts. Consumers based in Scotland may bring legal proceedings in connection with these Terms in either the Scottish or the English courts. Consumers based in Northern Ireland may bring legal proceedings in connection with these Terms in either the Northern Irish or the English courts.

Each party specifically waives any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and no party shall join in a class action or other proceeding with or on behalf of others.

Surviving provisionsThis Agreement shall continue in effect until it is terminated by either this Application or the User. Upon termination, the provisions contained in these Terms that by their context are intended to survive termination or expiration will survive, including but not limited to the following: 

• The User’s grant of licences under these Terms shall survive indefinitely;

• The User’s indemnification obligations shall survive for a period of five years from the date of termination;

• The disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, shall survive indefinitely.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

You agree that there shall be no challenge or impediment to Our ability to apply for injunctive remedies or relief in any jurisdiction.

Our Contract does not create any rights that are intended to be enforced by a third party.

Users may bring any disputes to the Owner who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Application or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and within 3 days of receiving it.

LThe European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving disputes related to and stemming from online sale and service Contracts.

As a result, any European Consumer or Consumer based in Norway, Iceland, or Liechtenstein can use such platform for resolving disputes stemming from Contracts which have been entered into online. The platform is available at the following link. 
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

This Application: The property that enables the provision of the Service.
refers to:

• This Website/Application, including its subdomains and any other websites and Applications through which the Owner makes its Service available;

• Applications for mobile, tablet and other smart device systems;

• the Services;

Agreement: Any legally binding or Contractual relationship between the Owner and the User, governed by these Terms.

Business User: Any User that does not qualify as a Consumer.

Coupon: Any code or voucher, in print or electronic form, which allows the User to purchase the Product at a discounted price.

European (or Europe): Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.

Product:

It can also refer to a physical goods such a a “book” or any physical support needed or required to participate in certain activities or courses

A good or service available for purchase through this Application, such as e.g. physical goods, digital files, software, booking services etc.

The sale of Products may be part of the Service.

La Política de Privacidad y Cookies también rige y se aplica a su uso del Sitio web, Aplicación, Material y Contenido, y se incorpora y forma parte de Nuestro Contrato por referencia. También puede cambiarse de vez en cuando y estos cambios surtirán efecto inmediatamente después de publicar dichos cambios en el Sitio web / la Aplicación. El incumplimiento de la política es un incumplimiento de Nuestro Contrato.

The Privacy and Cookies Policy also governs and applies to Your use of the Application, Application, material and Content, and is incorporated into and forms part of Our Contract by reference. It may also be changed from time to time and such changes are effective immediately upon posting such changes on the Application. A breach of the policy is a breach of Our Contract.

Example withdrawal form / complain form

"Addressed to:

LEF Educational Services Ltd - 14 Orchard Close - AL1 1JP - St Albans - UK

Contact UK: +44 7930241139

support@learnenglishfacil.com

I/We hereby give notice that I/we withdraw from my/Our Contract of sale of the following goods/for the

provision of the following service:

_____________________________________________ (insert a description of the goods/services that are subject to

the respective withdrawal)

Ordered on: _____________________________________________ (insert the date)

Received on: _____________________________________________ (insert the date)

Name of consumer(s):_____________________________________________

Address of consumer(s):_____________________________________________

Date: _____________________________________________

(sign if this form is notified on paper)"

Anything that:

• is sexually explicit;

• is obscene, deliberately offensive, hateful, or otherwise inflammatory;

• promotes violence;

• promotes or assists in any form of unlawful activity;

• discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

• is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

• is calculated or otherwise likely to deceive;

• is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that You do not have a right to;

• misleadingly impersonates any person or otherwise misrepresents Your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of these restrictions);

• implies any form of affiliation with Our licensors where none exists;

• infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or

• is in breach of any legal duty owed to a third party including, but not limited to, Contractual duties and duties of confidence.